Refund policy

We accept return requests within 14 days of delivery for eligible items.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging with all included accessories.

  • Include proof of purchase.

Return requests must be approved by our support team before any item is sent back. Returns sent without prior authorization will not be accepted.

Customers are responsible for all return shipping costs unless the item is received damaged, defective, or incorrect.

For hygiene and safety reasons, we do not accept returns of:

  • Used pet products

  • Opened food or treats

  • Personalized or custom-made items

  • Sale or clearance items

  • Gift cards

If your order arrives damaged, defective, or you receive the wrong item, please contact us at wellfed.pet1@gmail.com within 48 hours of delivery and include clear photos of the issue. We will review your claim and, where appropriate, provide a replacement or refund.

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.